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Case management covers the following:

1. Submission of your planning application or appeal to the relevant authority

We’ll deal with all the admin, fill out all your forms and submit all of your planning documents online. We’ll notify everyone who needs to be notified and send you copies of all documents for your own files.

2. Acting as your agent until a decision is reached

We’ll act as your planning agent from the day of submission until a decision is issued. This means we’ll act as the go-between between you and all other parties such as your local council, highways authority and neighbours. All correspondence on your application or appeal will be sent directly to your Planning Direct agent who will forward this to you. We’ll be able to discuss and explain any planning terms or issues you don’t understand and advise you how best to respond. We will always seek your input and approval before we respond to any formal correspondence.

3. Providing advice post-decision

Once we have your decision, we’ll always take the time to explain it and provide you with detailed advice about your next steps or future options. How we do this is up to you – you can visit our offices for a chat and a cup of tea, we can arrange an online video call or we can have our discussion by phone or email. Just ask your agent.

If successful….

If your planning application or appeal has been successful, our post-decision advice is likely to cover:

  • Your planning conditions, including what they are and what (if anything) you need to do about them. This may include, for example, the submission of discharge of conditions applications. If you are unhappy with any conditions, it may also include applications for their variation or removal. Click on the button below to find out more about dealing with planning conditions.
  • The need for future planning applications, plus the contents and timing of these. In the case of a successful outline planning application, for example, you will need to start thinking about preparing your reserved matters application/s. Click on the buttons below to find out more about outline and reserved matters applications.

If unsuccessful….

In the unfortunate event that your planning application or appeal is not successful, we will discuss your remaining options and provide our professional advice on how best to proceed. We will always try to identify:

  • Whether there is scope to make changes to your development in order to submit a revised application with a much better chance of success. This might include, for example, reduction in the size of the development or its relocation within the site.
  • Whether it is advisable to submit a different type of application. For example, if you’ve had a lawful development certificate refused, it may be worth submitting a retrospective planning application if that would stand a good chance of success. A retrospective planning application would be subject to very different considerations. Click on the buttons below to find out more about lawful development certificates and retrospective planning applications.
  • Whether you should consider appealing a refused planning application and what your chances of success would be (around 1 in 3 planning appeals succeed). We will also confirm the deadline to appeal and provide a quote for Planning Direct to handle the appeal, if requested. Click on the button below to find out more about submitting a planning appeal with Planning Direct.


If you’ve instructed Planning Direct to submit a planning application or planning appeal, case management will be included as standard.

You can find out more about submitting a planning application or planning appeal with Planning Direct using the buttons below.

We do not provide case management for planning objections as it is rarely necessary.

If you’ve already submitted your own planning application or planning appeal and you find yourself in need of a planning agent to represent you, then please get in touch. Our initial advice is always free of charge.

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