Use the drop-downs to find out more about case management.

What is case management? 

Case management covers the following:

Submission of your planning application or appeal to the relevant authority

We’ll deal with all the admin, fill out all your forms and submit all of your planning documents online. We’ll notify everyone who needs to be notified and send you copies of all documents for your own files.

Acting as your agent until a decision is reached

We’ll act as your planning agent from the day of submission until a decision is issued. This means we’ll act as the go-between between you and all other parties such as your local council, highways authority and neighbours. All correspondence on your application or appeal will be sent directly to your Planning Direct agent who will forward this to you. We’ll be able to discuss and explain any planning terms or issues you don’t understand and advise you how best to respond. We will always seek your input and approval before we respond to any formal correspondence.

Providing advice post-decision

Once we have your decision, we’ll always take the time to explain it and provide you with detailed advice about your next steps or future options. How we do this is up to you – you can visit our offices for a chat and a cup of tea, we can arrange an online video call or we can have our discussion by phone or email. Just ask your agent.

If your planning application or appeal has been successful, our post-decision advice is likely to cover:

  • your planning conditions – what you need to do, including the submission of any discharge of conditions applications. Click on the button below to find out more about dealing with planning conditions.
  • the need for future planning applications, plus the contents and timing of these. In the case of a successful outline planning application, for example, you will need to start thinking about preparing your reserved matters application/s. Click on the buttons below to find out more about outline and reserved matters applications.

In the unfortunate event that your planning application or appeal is not successful, we will discuss your remaining options and provide our professional advice on how best to proceed. We will always try to identify:

  • whether it is advisable to make changes to your development in order to submit a revised application with a much better chance of success.
  • whether it is worth appealing a refused planning application, what your chances of success are (around 1 in 3 planning appeals succeed), what the appeal deadline is and what the cost of submitting an appeal with Planning Direct will be. Click on the button below to find out more about submitting a planning appeal with Planning Direct.
  • whether it is advisable to submit a different type of application. For example, if you’ve had a lawful development certificate refused, it may still be worth submitting a full or retrospective planning application if that would stand a good chance of success. Click on the buttons below to find out more about lawful development certificates, full planning applications and retrospective planning applications.

In what circumstances do Planning Direct provide case management?

If you’ve instructed Planning Direct to submit a planning application or planning appeal, case management will be included as standard.

You can find out more about submitting a planning application or planning appeal with Planning Direct using the buttons below.

We do not provide case management for planning objections as it is rarely necessary.

If you’ve already submitted your own planning application or planning appeal and you find yourself in need of a planning agent to represent you, get in touch and we’ll see what we can do. Our initial advice is always free of charge.

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